Refund policy

Return Policy

• Return Window: You may return any item purchased from Andromeda within 14 days of receipt.
• Condition of Returned Items: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Return Shipping: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.

Refund Process

• Inspection of Return: Upon receiving the returned item, our team will inspect it to ensure it meets our return condition criteria.
• Approval of Refund: If your return is approved, a refund will be processed to your original method of payment. Please allow a certain number of days for the refund to post to your account, depending on your card issuer's policies.
• Non-refundable Items: Please note that certain types of items cannot be returned, such as custom-made or personalized goods. We will clearly list any non-returnable items on our website.